> 7500 tickets prevented by monitoring and self-healing Resolves ~2500 tickets per month ~1.5 tickets opened per store 80% of issue resolutions are on backend Pharmacy resolved incidents tickets opened Enterprise system EPS core support Albertsons Health Wellness stores monitoring Automated Will call Order Entry Data entry Prescription DUG Central Fulfillment Inventory Management Immunization Reporting New Drug Dispensing Verification fill product verification banners technology business Safeway store