“Clear” “Confusing” “Correct” “Order””rule” “switch” “Mandarin” “English” “German” “Hindi” “difficult” “meaning” “table” “label” “column” “differ” “title” “caption” “information” “support” “phrase” “symbols” “complicated” “communicate” “effect” “cause” “negative” “positive” “break the ice “ has a heart of gold”