great attitude leadership CATS Director Heather true champion CalSAWS transition Santa Clara example prioritize support DEBS business collaborating and Network Champions maintaining their regular responsibilities.  very blessed appreciative super busy ‘all things’ CalSAWS pulled bunch directions still makes time to meet all answer tons of questions.  a smile.  remains calm helps us through this major change. has been amazing. remembers information key person for our department’s CalSAWS.worked hard think various aspects how will impact users.