Heather has taken on the leadership role and being a true champion of CalSAWS transition at Santa Clara. example prioritize support DEBS business needs first foremost collaborating with SSPM Network Champions while maintaining their regular responsibilities.  We are very blessed appreciative super busy ‘all things’ CalSAWS pulled in bunch directions still makes time to meet all us answer tons questions.  Plus she does it smile.  remains calm turn helps through this major change. been amazing. remembers that information but definitely key person for our department’s CalSAWS. worked hard think various aspects how will impact users.