Adding CI's Fields in the change The facilitator was good and clear while explaining things. To point easily understood Discussion around how to request a standard template Required information Not too long well prepared Overall session Presentation very cclear Shane explain risk management perfectly. way concept is being represent . Very informative nice presentation Clear explanation of process examples. explained Way connect people throughout session. Useful see some more detailed searches that can be made CMDB data Real time examples Good Content Get know proper manage these incidents properly Learned new functions Incident Ticket Management knowledgeable Detailed with steps Knowledgeable trainer presented good. Informative Just not slides but videos bring smile your face Session. For freshers or New Anglian Water Services Employees will get take care users. knowledgeable. AWS has BOT service evolving Presenter's explanations presentations content "knowledgeable it for me learn." every thing brilliant informative easy follow session probably best I have watched. Extremely How covered all topics informative. Condensed knowledge knowledge transfer useful about vital part That they exist I'm invited. Quality choosing selection configuration part. Explanation on improving request. It detail us different perspective incident Clear concepts clearly